Welcome to Doodah Haven Limited ("Doodah Haven", "we", "our", "us").
This Master Terms & Policies document explains the rules, rights, and responsibilities that apply when you visit our website, create an account, or purchase any product from us.
By using our website or placing an order, you agree to these policies. If you do not agree, please discontinue use of the website.
2. About Doodah Haven Limited
Doodah Haven Limited is a technology retail company offering brand new and pre-owned gadgets, electronics, and accessories to customers within Nigeria and internationally.
Important: All products listed on our website are sold exclusively by Doodah Haven Limited. We do not currently host third-party sellers.
3. Eligibility & Account Use
3.1 Eligibility
You must be at least 18 years old to place an order or create an account.
3.2 Account Responsibility
When you create an account, you agree to:
Provide accurate and complete information
Keep your login credentials secure
Notify us immediately if you suspect unauthorized access
We reserve the right to suspend or terminate accounts involved in fraud, abuse, or policy violations.
3.3 Account Deletion/Deactivation Rights
Your Rights:
Customers can deactivate or permanently delete their accounts
Personal data will be deleted or anonymized, except where retention is required by law
This aligns with GDPR, NDPR, and global ethical data practices
4. Product Information & Availability
We make every effort to ensure that product descriptions, specifications, images, and prices are accurate and up to date.
However, please note:
Minor variations may occur due to lighting, screen display, or manufacturer updates
Stock availability may change without notice
If an item becomes unavailable after purchase, we will contact you to offer a replacement, store credit, or refund
5. Pricing & Currency
• All prices are displayed in Nigerian Naira (NGN) unless otherwise stated
• Prices may change at any time, but confirmed orders will not be affected by later price changes
• Promotional prices are subject to specific terms and time limits
6. Orders & Order Confirmation
An order is considered confirmed only after:
Successful payment verification, or
Confirmation of Pay on Delivery eligibility (where applicable)
Note: We reserve the right to cancel or delay orders where fraud, pricing errors, or verification issues are suspected.
7. Payment Policy
7.1 Payment Processing
All online card payments are securely processed by Paystack, a PCI-DSS compliant payment service provider.
Doodah Haven Limited:
Does not collect card numbers
Does not store payment card details
Does not process payments directly
7.2 Accepted Payment Methods
• Debit/Credit cards (via Paystack)
• Bank transfer (where available)
• Pay on Delivery (only through eligible Doorstep Courier Delivery routes)
Pay on Delivery Clarification:
Delivery fee must be paid upfront
The item will not be shipped until delivery payment is confirmed
This protects you from failed deliveries and abuse of Pay on Delivery
8. Shipping & Delivery Policy
We offer multiple delivery options to suit different customer needs:
Orders are typically processed within 24 hours, excluding Sundays and public holidays. Delivery timelines may be affected by logistics conditions beyond our control.
9. Warranty Policy
9.1 Used / Pre-Owned Items
1-month limited warranty starting from delivery date
Covered:
Internal hardware faults
Functional defects not caused by misuse
Not covered:
Physical or liquid damage
Power surge damage
Unauthorized repairs
Negligence or accidents
9.2 Brand New Items
Covered by manufacturer's official warranty
Warranty period may vary by brand or model. Claims must follow the manufacturer's approved process.
10. Return & Refund Policy
10.1 Eligible Returns
You may request a return if:
You received a defective item
You received the wrong item
The item does not match its description
10.2 Return Conditions
Returned items must:
Be in the same condition as delivered
Include all accessories and packaging
Be returned within 7 days of delivery
10.3 Non-Eligible Returns
Returns may be refused if:
The item shows signs of damage after delivery
The item has been tampered with
Accessories or serial identifiers are missing
Refunds are processed after inspection and approval.
11. Privacy & Data Protection
We respect your privacy and comply with:
Nigeria Data Protection Regulation (NDPR)
EU General Data Protection Regulation (GDPR) where applicable
11.1 Data We Collect
• Name, email, phone number
• Delivery details
• Order and account information
11.2 Use of Data
• Process and deliver orders
• Provide customer support
• Send order updates
• Improve our services
• Share relevant promotions
You may opt out of marketing communications at any time.
11.3 Data Sharing
We do not sell customer data.
Data may be shared only with:
• Payment processor (Paystack)
• Logistics partners
• Regulatory authorities when required by law
For privacy requests, contact: hello@doodahhaven.com
12. Cookies
We use cookies to:
• Improve website functionality
• Remember preferences
• Analyze usage patterns
You may disable cookies via your browser, though some features may not function properly.
13. Acceptable Use
You agree not to:
• Engage in fraud or misrepresentation
• Attempt unauthorized access
• Use bots, scrapers, or malicious software
• Interfere with website operations
Violations may result in account suspension or termination.
14. Intellectual Property
All website content, including text, images, logos, and branding, belongs to Doodah Haven Limited. You may not copy, distribute, or reuse any content without prior written permission.
15. Disclaimer & Limitation of Liability
Our website and services are provided on an "as available" basis.
Doodah Haven Limited is not liable for:
• Delays caused by shipping partners
• Manufacturer defects in brand new items
• Losses from misuse or unauthorized repairs
• Power-related damage outside our control
Contact Us
For all enquiries, questions, or concerns about this privacy policy
